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There can only be one profile per person, and you have to prove your identity before you can use real-money features. People who want to use this service must be at least 18 years old and live in a place where online gambling is not against the law.
You can pay with Visa, MasterCard, Skrill, Neteller, Qiwi, and cryptocurrencies like Bitcoin and Ethereum. Each of these has a minimum and maximum limit, which you can see in your profile wallet.
Users must verify their profiles, meet bonus turnover requirements, and use the same payment system for cashouts as they did for deposits, if possible. Most withdrawal requests are handled within 24 hours, but the time it takes may vary depending on the method chosen.
Each promotion has its own set of rollover goals and time limits. If you don't use your unused spins or cashback within the time limit, they will expire. If you abuse bonuses by opening more than one account or using third-party payment methods, you will lose them.
Certified developers make the slot machines, table games, and live options work. Independent labs like iTech Labs and eCOGRA test random number generators to make sure the results are fair. Before placing any bets, all users should read the full documentation that is available on the official platform. Customer support is available 24/7 through live chat or email, and if you need to, you can escalate your issue to the Curaçao regulator.
Wagering requirements tell players how many times they have to play through a bonus amount before they can take out any winnings that are connected to it. If a bonus has a 30x playthrough requirement and the first bonus is $20, you have to bet at least $600 before you can withdraw the money. Only certain games count fully towards playthrough goals. For example, slots usually count 100%, while table games or live dealer games may only count a small amount or not at all. Every reward comes with clear limits on how many bonuses you can get. To stop people from abusing the offer, these usually have a maximum bet per round, which is usually around $5. If you go over this limit, you might lose your promotional winnings. Also, not all payment methods qualify for promotions. For example, deposits made through Skrill or Neteller might not work with the offer. Before claiming, always check the list of payment providers that qualify. In addition to the playthrough, there are limits on how much you can withdraw from promotional earnings. Some cashbacks or free spins can only be converted up to a certain amount. For instance, if free spins win $500 but the limit is $100, you can only withdraw that amount once the requirements are met. The rest of the money is lost. Each promotional offer has a set amount of time, usually between 48 hours and 30 days, to meet all of its requirements. If you don't do this, any bonus money and winnings will be taken out of your account. Check the personal dashboard to easily see the status and expiration dates of your bonuses. Before accepting any promotions, make sure to read all the details. Hidden conditions like game exclusions or withdrawal limits can change how the promotion works. To be fully open, look at the full list of eligible products, restricted countries, and the deadline for completing each bonus requirement.
Depending on the chosen withdrawal method, the user's verification status, and the law, there are certain rules that must be followed when making financial transactions. The minimum cashout amount is usually between €10 and €20 per request, and the maximum amount is between €2,000 and €5,000 per day, €10,000 per week, and €40,000 per month. After further review, high-tier loyalty members may be able to request higher limits. Most of the time, e-wallets like Skrill and Neteller process withdrawals within a few hours of approval. Bank transfers, on the other hand, can take three to five business days because of the steps that banks and other institutions have to take. The time it takes for issuing banks to process card payments can cause delays of up to seven business days. Before allowing certain withdrawal amounts, especially single or cumulative requests over €2,000, you may need to verify your identity and the source of your funds. The paperwork needs to be current and easy to read. To keep users safe, only one pending cashout per payment tool is allowed at a time. There are no fees for regular withdrawals. But there may be administrative fees for not using your account or withdrawing too often. When possible, money must be withdrawn using the same payment method that was used to make the deposit, in accordance with anti-money laundering rules. Before making a request, participants should read the financial policy section and get in touch with support if their preferred payment method isn't available. This is because financial providers sometimes change the terms of their services. Following these rules for managing money makes it easy and safe to get your winnings.
There are limits on how many people can play each game, including the lowest and highest stakes. Game lobbies set these limits, and they can be different for slot machines, live tables and speciality games. Players should check the limits shown before placing bets, as breaking these rules can lead to lost rounds or winnings. To get into some types of tables or high-limit rooms, you need to have a loyalty tier or a play history that has been looked at. Before you sit down, your access is checked automatically. If you try to get around these rules, you will be kicked off of restricted tables right away. There is strict monitoring of software and betting strategies that are not allowed, such as bots, automated scripts, or using software flaws in a planned way. Account reviews are triggered when proprietary or third-party auditing tools find something. Sanctions could include taking away money and kicking someone out for good. Certified Random Number Generator (RNG) technology makes sure that sessions are fair. Accredited test labs check all of the results on their own. For at least 12 months, game result logs are kept and can be looked at to help settle disputes. Team play, collusion, or using the same account with someone else is not allowed. When people act in ways that seem suspicious, like making bets at the same time or logging in from multiple devices, they may be investigated and have their access disabled or their transactions cancelled. No one under the age of 18 is allowed to participate. At the time of registration and withdrawal, official ID is used to check the account holder's age. If you are caught breaking the age rules, you will be permanently banned and will not be able to get your money back. Depending on the licensing conditions that apply, geo-location controls may limit the games that are available to users in certain areas. You can't use VPNs or proxy services to hide your location, and people are watching closely for this. Before you play, make sure your region is eligible and check the list of games you can play in your account dashboard.
When there are disagreements about user accounts, payments, bonuses, or game outcomes, there needs to be a clear way to settle them. The following steps help speed up the process of settling claims without causing any unnecessary delays.
Use the internal support system to file a formal claim. Include your username, a full description of the problem, transaction IDs, timestamps, and any screenshots that are relevant. You have 30 days from the date of the problem to send in your complaint. According to company rules, complaints made after this time may be turned down.
Support will let you know they got your message by email or in the message centre of your profile. You should get confirmation within 24 hours. Keep this letter until your problem is fixed.
An investigator will look into your case as a dispute manager. You might be asked for more information, like IP logs, proof of ownership, or proof of payment. Send the requested information within three business days. Delays make the review take longer. Most complaints are handled within two weeks. This time frame may be longer for complicated technical cases or regulatory checks, but you will be notified.
If you're not happy with the outcome, you can either take your case to the licensing authority listed in the site's footer or get in touch with an independent third-party Alternative Dispute Resolution (ADR) service. Please see the brand's Responsible Gaming or Legal pages for the exact steps to take. When you contact outside organisations, send them the whole support thread, including all the evidence that goes with it, to speed up the process.
The result is final and binding once an internal or external decision is made, unless new documents that were missed before come to light. Keep a record of all letters and other documents related to the case until it is over. This makes sure that your claim is handled correctly according to the rules of the platform and the laws that apply to gaming.
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